Returns & Refunds

Please review our policy and the product’s measurements and description before placing your order. If you need help choosing a size, contact us at ellevra.contact@gmail.com.

Change-of-Mind Returns

We do not accept returns or exchanges for change of mind, personal preference, or an incorrect size selected by the customer. This applies to all products, including collars, intimate accessories, body chains, and waist chains, even if unused or unopened, except where applicable law requires otherwise.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact ellevra.contact@gmail.com as soon as you discover the issue.

Include your order number, a description of the problem, and clear photos of the item and any relevant packaging. We never require photos of you wearing or using an intimate product.

Once we verify the issue, we will arrange an appropriate refund or replacement at no additional cost to you, in accordance with applicable law.

For approved claims involving intimate products, we will not require you to return the affected item. For other products, we will provide any necessary return instructions and cover required return shipping costs for verified damage, defects, or fulfillment errors. Please do not send items back without contacting us first.

Refunds

Approved refunds will be issued to the original payment method. The time it takes for the funds to appear depends on your bank or payment provider. We will notify you when your refund has been processed.

Your Consumer Rights

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.

Contact

For questions about this policy or help with an order, email ellevra.contact@gmail.com.