Shipping Policy

Made to Order

Our products are made to order. Production begins once payment is confirmed. Please allow approximately one week for production and preparation before your order is dispatched.

Dispatch and Delivery

The one-week timeframe covers production and preparation only. It does not include shipping time and does not mean your order will arrive within one week of purchase.

Delivery times vary depending on the destination, shipping method, and customs processing.

Dispatch Delays

If we expect a delay beyond the stated dispatch timeframe, we will contact you by email with an updated estimate and any cancellation or refund options required by applicable law.

Contact

For questions about your order or its dispatch status, please email ellevra.contact@gmail.com and include your order number.